From Dream to Reality 

Spring 2010 ~ Raechel Pefanis & Thomas Brown begin dreaming of a mental health clinic offering the very best and most effective mental health treatments, with clinicians working together in a culture and team of collaboration, innovation and inspiration.

June 2010 ~ Raechel & Thomas become founders of Qualia Counselling Services, a mental health clinic with leaders and clinicians who embrace openness, honesty, vulnerability and hospitality. They open the doors to a one of kind professional service that quickly became a place of healing and growth for clients and clinicians alike.

Fall 2010 ~ Raechel & Thomas become Adjunct Professors at McMaster University – Michael G De Groote School of Medicine Residency Program. They start teaching Cognitive Behavioural Therapy to medical residents.

October 2012 ~ the Qualia family grows so large that the clinic moves from a three to an eight office clinic, now residing at Conrad Medical Center.

October 2014 ~ Qualia Six Nations opens and begins expanding services to the Aboriginal population, through Health Canada funding. Qualia Six Nations, lovingly called Q6, begins in a small office at Grand River Employment and Training in Ohsweken, Six Nations First Nation and then Community Living Six Nations opens it doors to share office space for this clinic. In April 2016 Q6 finally becomes a clinic all on it’s own, at 40 Cao Lane in Ohsweken.

November 2014 – 2015 ~ Qualia founders Raechel & Thomas begin a merger and acquisition with Charity & Brett Fleming who owned and operated Cognitive Solutions. Wanting to expand the great services Qualia offers and become even more a leader in innovative mental health treatment, this team of four became Qualia’s Leadership Team.

July 2015 ~ from a long standing dream that the Qualia Leadership Team had of offering professionally excellent and rigorous Cognitive Behavioural Training, Qualia Academy is born. The first CBT Training Bootcamp is offered.

September 2015 ~ Qualia Academy partners with Wilfrid Laurier University to offer a 72 hour CBT Certification program, comprised of two levels of intense CBT training. The Qualia Leadership team and a few highly qualified members of Qualia’s team begin teaching regularly at Laurier’s Faculty of Social Work. The face of Qualia’s partnership with WLU – Lynne Jordan – is later awarded the Qualia Community Partnership Award for her outstanding collaboration and professional excellence in this partnership.

October 2016 ~ Qualia opens its third location at The Boardwalk in West Waterloo. Located in The Medical Center of The Boardwalk this location lovingly is nicknamed QWest and becomes Qualia’s new Head Quarters.

Meet the Rest of the Team

Our Leadership Team is proud to work with an incredible team of dedicated professionals. Discover for yourself what makes the Qualia team unique.

Meet Our Team 


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